Contact us

As a customer, you always have a 14-day right of withdrawal from receipt of your order according to the Distance and Off-Premises Contracts Act (LODA). The withdrawal period begins on the day you receive the product.

• The item needs to be returned in an unchanged condition for you as a customer to receive a full credit.
• Products that are sealed for health or hygiene reasons are exempt from the right of withdrawal if the seal is broken by the consumer. Products affected by this include gels, creams and oils, as well as hygiene items.

Contact our customer service who can instruct you on how to return your item.

If you have received a product that is damaged, it is important that you contact us immediately . If the damage is obvious when you receive your package, it is important that you report this to the agent immediately before you receive it.

There is a risk that we will not be able to attribute the damage to transport damage and you may be left without compensation.

Should you receive a damaged product, please contact our customer service below and we will help you.

As we work with external payment solutions, you need to contact the payment provider you chose at checkout.

In most cases, our customers choose to pay with Klarna and it is their customer service that you need to contact to obtain a copy of the invoice.

Normally your orders are processed no later than the next business day and then it takes about 1 - 3 business days for it to reach your mailbox or nearest agent. When we book your shipment, you will receive a notice with tracking information that you can use to track your shipment.

If it takes an abnormally long time, please contact our customer service so we can help you.

Depending on where you live, we offer deliveries with DHL and Postnord. Current prices for your delivery are displayed at checkout when ordering.

We process orders quickly, so changes are not guaranteed. Please contact us as soon as possible if there is anything you would like to change. Once we have packed your order, unfortunately we cannot make any changes.

A package normally remains at the delivery location for 7-14 days depending on the shipping company. Exact details can be found in the notification you receive when the package has been delivered to the agent.

If you do not collect your package within the time specified by the shipping company, it will be sent back to us. For uncollected packages, a fee of SEK 249 will be charged to cover return and handling costs.

In collaboration with our payment provider, we can offer:

• Card payment
• Klarna invoice
• Partial payment with Klarna or Qliro (
• Direct payment via Handelsbanken, Nordea, SEB and Swedbank
• Swish
• Apple Pay
• Google Pay
  
  

If you have chosen to pay your order via invoice or partial payment, the invoice will be sent via email when your order has been shipped from our warehouse.

If you have not received your invoice, please check your spam folder first, otherwise contact our customer service.

Klarna offers several different payment options:

• Pay Later – Get the product first, pay within 30 days.
• Split – Pay in smaller installments with flexible terms.
• Pay directly – Card payment (Visa, Mastercard, AMEX) or bank transfer.
• Swish – Pay easily via mobile.

Payment is handled by Klarna according to their terms and conditions.